Frequently Asked Questions

Why do I need to enter my address for free downloads?

The Checkout page is a secure page and our website requires anyone to enter their address at checkout. It is also used for tax calculating purposes.

Can I get a refund for my order?

Unfortunately, we do not offer refunds because of the nature of our products. Please make sure to read through the items description and double check that it is what you need before purchasing.

How fast will I receive the files?

You will receive all files instantly. They can be downloaded from the checkout, your profile or via email.

Do I need a design program to use your files?

No, not at all. We try to design our products in a way that anyone can use them. If you require a text edit, please do not hesitate to contact us; we'll do that for you, free of charge.

Do you do custom design work?

Yes, we can accommodate any custom artwork you may need for your stream or channel.