Frequently Asked Questions

This is where you will find all of our general frequently asked questions for our graphics products. If you can’t find the answer you need then please do not hesitate to get in contact.

Frequently Asked Questions

How fast will I receive the files?
You will receive all files instantly. They can be downloaded from the checkout, your profile or via email.

Do I need a design program to use your files?
No, not at all. We try to design our products in a way that anyone can use them. If you require a text edit then please do not hesitate to get in contact and we’ll do that for you, free of charge.

If you do require the source files they are available as downloads at an extra cost.

Do you do custom design work?
Yes, we can accommodate any custom artwork you may need for your stream or channel.

Can I get a refund for my order?
Unfortunately, we do not offer refunds because of the nature of our products. Please make sure to read through the items description and double check that it is what you need before purchasing.

Why do I need to enter my address for free downloads?
Loot Drop Graphics is built using the Shopify ecommerce platform. Shopify itself is not self hosted on our server so that means we don’t have to worry about updates or any errors happening. We can just focus on selling and building products for you. The Checkout page is a secure page and Shopify requires anyone to enter their address at checkout this is so that page stays PCI compliant (a standard for connecting computers and their peripherals).